{"xsrfToken":"bc6e49d9-9429-443d-8d2a-e6fd383b989b_c52d7ab2e370a42ea22303a4485d2b9a3c2b8fab_lout","branding":{"id":"2","key":"sky","name":"Accounting and Tax","portalBaseUrl":"/servicedesk/customer/portal/2"},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"2","key":"sky","projectId":10006,"serviceDeskId":2,"name":"Accounting and Tax","description":"<p>Helpdesk for all things Tax and Accounting (provided by Sky Public Accountants).</p>","portalBaseUrl":"/servicedesk/customer/portal/2","onlyPortal":false,"reqTypes":[{"id":"28","name":"Get help with Other Compliance issue","descriptionHtml":"","callToAction":"Get help with Other Compliance issue","introHtml":"<p>Get help with Other Compliance issue</p>","icon":10444,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10444","groups":[8],"key":""},{"id":"35","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Having trouble with a system?</p>","icon":10482,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10482","groups":[],"key":""},{"id":"30","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10453,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10453","groups":[],"key":""},{"id":"21","name":"Get help with BAS (Activity Statement)","descriptionHtml":"","callToAction":"Get help with BAS (Activity Statement)","introHtml":"<p>Get help with BAS (Activity Statement)</p>","icon":10465,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10465","groups":[8],"key":""},{"id":"42","name":"Get help with Xero Software","descriptionHtml":"","callToAction":"Get help with Xero Software","introHtml":"<p>Get help with Xero Software</p>","icon":10432,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10432","groups":[9],"key":""},{"id":"24","name":"Get help with Tax Return","descriptionHtml":"","callToAction":"Get help with Tax Return","introHtml":"<p>Get help with Tax Return</p>","icon":10480,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10480","groups":[8],"key":""},{"id":"26","name":"Get help with ATO issue","descriptionHtml":"","callToAction":"Get help with ATO issue","introHtml":"<p>Get help with ATO issue</p>","icon":10468,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10468","groups":[8],"key":""},{"id":"22","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10446,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10446","groups":[],"key":""},{"id":"23","name":"Get a guest wifi account","descriptionHtml":"","callToAction":"Get a guest wifi account","introHtml":"<p>Raise a request to ask for temp wifi access for guests.</p>","icon":10448,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10448","groups":[],"key":""},{"id":"25","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10478,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10478","groups":[],"key":""},{"id":"27","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10473,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10473","groups":[],"key":""},{"id":"29","name":"Set up a phone line redirect","descriptionHtml":"","callToAction":"Set up a phone line redirect","introHtml":"<p>Request a redirect of our phone systems for a specific date and time.</p>","icon":10451,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10451","groups":[],"key":""},{"id":"33","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10466,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10466","groups":[],"key":""},{"id":"36","name":"Upgrade or change a server","descriptionHtml":"","callToAction":"Upgrade or change a server","introHtml":"<p>For example, upgrade the VPN server.</p>","icon":10484,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10484","groups":[],"key":""},{"id":"37","name":"Upgrade or change a managed system","descriptionHtml":"","callToAction":"Upgrade or change a managed system","introHtml":"<p>For example, upgrade Jira.</p>","icon":10477,"iconUrl":"https://redglass.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=10477","groups":[],"key":""}],"reqGroups":[{"id":8,"name":"Tax and Compliance"},{"id":9,"name":"Xero"}],"orderMapping":{"8":[21,24,26,28],"9":[42],"10":[26,24,22,23,25,27],"11":[35,29,36],"12":[35,30,37]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"11457474-88fe-30fe-b442-fb15000d66fd","appLinkName":"System Confluence","appLinkUrl":"https://redglass.atlassian.net/wiki","spaceKey":"SKY","spaceName":"Sky Public Accountants","spaceUrl":"https://redglass.atlassian.net/wiki/spaces/SKY"},"labels":[],"projectKey":"SKY","serviceDeskId":2},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SKY","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://redglass.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=redglass","contactLink":"/secure/ContactAdministrators!default.jspa","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"bc6e49d9-9429-443d-8d2a-e6fd383b989b_c52d7ab2e370a42ea22303a4485d2b9a3c2b8fab_lout","baseUrl":"https://redglass.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"c400477a-5d57-4113-9033-63ac3c5a7151","optedInFeatures":{},"anonymousEnabled":true,"requestIntroEnabled":true}